Explore Our FAQ

A: At true fitness, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a hassle-free return policy. You may return most items within 30 days of the purchase date for a full refund, provided that the equipment is in new, unused condition and in its original packaging. Please note that some items, like special orders or customized equipment, may not be eligible for return. To initiate a return, please contact our customer service team with your order details, and they will guide you through the process. Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part. Once the returned item is received and inspected, a refund will be processed to your original method of payment. For more details, please refer to our complete return policy on our website or contact our support team.

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